Pricing & Terms
The following charges are based on my
visiting your home or venue, and providing IT
training. It is expected that you will have your own
PC desktop, laptop or notebook to work on during the training.
Training, one to
one
£25.00 per hour.
There is a 10% discount offered against each course price where
two or more courses are booked in advance.
Although you can book a given course as it stands, it
nevertheless will be really useful to both of us,
if you can clarify what you want to achieve from the
training, before we begin. This can be discussed
over the phone, by email, or during a visit - if the latter makes more sense.
There is usually no charge for this initial support/advice.
Group
training
Please contact me for
details. I have a price structure for up to
ten attendees, covering two hour, half-day
and full-day workshops.
Note: Examples of workshop outlines can be found under the
Training page.
Resource
provision
Training resources: Where a course requires
practice files, these will be made
available at the start of the training. There is no additional cost.
Training notes: I'd encourage you to make your
own notes during the training sessions. Where additional
notes are requested, these may,
depending upon amount, incur additional cost. Such notes will normally be
supplied in portable document
format (pdf) or via a web link.
Userguide request: Where a request is made for an
illustrated or non-illustrated userguide, which may be supplied with or without training being involved,
the price will be subject to the
amount of worktime involved in writing it. Same
current hourly rate as for training being charged.
Once written, revisions or
updates will not be charged for first three months of use.
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Travel
Travel expenses are costed under the following
conditions:
- For travel within 5 mile radius of Evesham
base, there is no extra charge.
- Travel beyond 5 miles radius - up to 25
miles radius, is charged at 0.50p per additional mile to
and from venue - this simply means £1.00 per mile beyond
the 5 mile radius. For example, giving
support to someone in Stratford, 15 miles
away from Evesham, will be charged an extra £10.00,
to cover 10 x 2 extra miles, per visit.
Cancellations
All bookings for training require some
preparation on my part. Forty eight
hours notice is required to cancel a pre-arranged booking.
Where less than twenty four hours
notice is given (with no alternative date being
requested) a discretionary one hour cost will be incurred.
There may also be an additional charge where a written resource
has also been created specifically for the
cancelled training.
Concessions
Depending on circumstances, I
am open to negotiation on price. Examples are, where
training for a registered charity is
involved, or where a person can evidence
being on benefits, or retired and relying on benefits. Please
get in touch to discuss.
Payment
In order to keep my prices and costs down, I request
full payment in advance of training being undertaken. I will
alternatively ask for a 20% deposit where a person has some
difficulties meeting the total cost at the start.
Payment can be made by cash,
by cheque (made out to Francis O'Neill), or via PayPal online bank.
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