Some people have taken the
trouble to write to me with their comments on
the training, or support, I have given...
Here are some of those comments.
These are taken over the last year or
so, and mostly for help I have given to
people working in the public sector.
[Please note that, in
keeping with the UK Data Protection Act 1998,
I'm using initials or first names only here -
unless the writer has given me permission to
use their full name.]
The feedback we've had from our
councillors and staff, from the courses run
by you, have all been positive. The
pace, content and delivery have all been
well-received and useful...we may well want
to use your services in the future.
(Clerk to a parish council)
With regard to the training you have
provided... over the last few years, I have
attended several of your workshops and have
found them all to be very helpful indeed.
I think breaking things down into short
sessions works well and the written notes
provided were also very useful. In
fact, I still sometimes refer to them if it
is something I don't use very often and can't
quite remember what to do.
to a parish council)
I've always enjoyed your training
sessions and they have been very helpful, so
too your responses to ad hoc queries.
DJ (a local
Thank you ... finally I can open a
document and instantly see what it is ...
JG (a local
Many thanks for your help and support
during my ECDL - it was much
I wanted to let you know that Mandy and
I have now completed the ECDL. We are
both delighted! Hopefully we can both
show that it can be done despite having day
jobs and young families to sort out!
I would also like you to know that Francis
was a wonderful support during this course
and really encouraged me through.
That's amazing!!!!!! I really did
not expect that. I was really worried that I
had failed that one. Thanks for all
your help in getting me through.
MW (a local
Thank you very much for an excellent
one to one session this AM, which was very
helpful. Your handouts are much appreciated
and I would be grateful if you would add me
to your distribution.
TR (a parish
Thanks for looking into this for me.
I think we have now managed to
manipulate the information showing on the
form to suit our needs.
Thank you for the training session, I
cannot tell you how useful it was. I
have completely rearranged my Outlook and
have deleted 132 messages!
Can you let me know your availability
for training for the above, for the
councillors that attended the most helpful
training this morning - they were most
PB (a local
Yes, that's it! Thank you....
I've made some beautiful graphs now which
will be sufficient for the report I
MMacW (a HR
...In particular, may I be permitted to
sing the praises of one individual? I
have found the advice and encouragement
offered by Francis O'Neill to be unfailingly
high-quality and very professional. He
is a rare asset... and (I fear) something of
an unsung hero.
Francis Just wanted to say a huge
thank you to you for delivering all the IT
training sessions last Friday, Silver
Surfer's day. It was heartwarming and
encouraging to see the benefit that the
training was having upon the participants and
to hear how keen they all were to consolidate
and extend their learning. Without
exception, everyone told me that the training
was excellent. With sincere thanks
& best wishes
Francis, just to say thank you for your
help with the PBViews program - it is much
NS (a local
Francis, that was, as ever most helpful
And by the bye, meant to say B.. came to see
us this week and it looks very much as if her
department can help us out - so thank you for
excellent recommendation there.
NR-J (a town
No fancy card, but I thank you
for this morning's patience.
I'm sure it crossed your mind that I would
struggle, it did mine, but I owed it to you
and myself to have a good go. Yes I
could have felt better equipped if I had one
more week. So thank you for time and
Many thanks for taking so much time
yesterday to train Linda and I on mail-merge.
I feel we have benefitted greatly and
hopefully, with your notes, we will be able
to achieve another when needed. With
Kath (a local
Francis, you're a star!! I would
never have worked that out. Many, many
thanks; it will make life a lot easier once
Please let me know if you will be doing a
course to build on the intermediate. I
would like to learn more. Thanks...
town council finance officer)
My spreadsheet problem...I spent ages
battling and refusing to be beaten by
this...should have called you earlier.
Many thanks for the file, it is much
appreciated. I have sent the
spreadsheet to the working party for
comment.... In the meantime many thanks for
your exceptionally speedy response to this
work, it is much appreciated...